Excellent customer service is paramount to Divante Ltd and the company recently conducted a customer satisfaction survey to find out if the service Divante provides lives up to customers’ expectations.
Here is a selection of questions and results from the survey:
Divante understands and realizes the business objectives of my project
- 100%
Divante solves problems creatively during implementation
-89%
I can count on the commitment of the team implementing the project
-100%
I would recommend Divante to a friend
-100%
We were inspired to start monitoring client satisfaction by one of our current clients. This client conducted a similar survey in which Divante scored very highly in its particular area of expertise. One of the areas assessed by the survey was punctuality and dependability, in which Divante scored 10 out of a possible 10 points. Thanks to that, we've discovered, that our natural drive to complete projects to the absolute best of our ability is a rare quality in the IT market- Tomasz Karwatka, Divante Executive Director.
From now on Divante will conduct customer satisfaction surveys on a regular basis.